1. GENERAL
1.1. Hafsa Malik, with its registered address at Plot No 155, St 16, Sector F, Manzoor Colony, Karachi, operates the website https://hafsamalik.com/. We specialize in the sale and purchase of apparel, and accessories under the brand name Hafsa Malik.
1.2. This shipping and delivery policy ("Policy"), outlines our procedures and policies regarding the delivery and shipping of products purchased on the Hafsa Malik Platform.
1.3. We are committed to providing a seamless customer experience and work with reputable logistics partners to ensure timely and reliable delivery of your purchased products.
2. TERMS OF SHIPPING AND DELIVERY
2.1. Dispatch and Delivery Timeline: We partner with third-party logistics service providers to handle shipping and delivery. Our pieces are predominantly made-to-order; therefore, the delivery time for each product varies. To check the delivery timeline of any specific outfit, please visit the product page on our website. For specific queries, contact our team on WhatsApp at +92 326 8659587. Please note that timelines are subject to change due to unforeseeable circumstances.
2.2. Information for Delivery: To ensure timely delivery, we collect specific information like your name, shipping address, billing address, landmarks, and contact details. It is your responsibility to provide accurate information. We shall not be liable for delivery failures or delays due to inaccurate information.
2.3. Delivery Attempts: After the initial delivery attempt, we will contact the cardholder via registered email or phone. If a second attempt is allowed, additional charges may apply for subsequent attempts.
2.4. Delay in Delivery: Delays can arise due to logistical challenges, weather, political disruptions, or unforeseen circumstances. We are committed to keeping you informed. All communications regarding delays will be documented and can serve as evidence in case of disputes.
2.5. Actions of Delivery Personnel: We engage reputable delivery partners; however, we are not liable for acts or omissions of delivery personnel. Any disputes must be resolved independently.
2.6. Tracking Information: After processing, you will receive a unique tracking ID via SMS and/or email. You can also request it via WhatsApp or social media. Please note that tracking info may experience technical lags beyond our control.
2.7. Delivery Charges - Pakistan: Local deliveries within Pakistan are provided free of charge, with no additional shipping fees applicable on any domestic orders.
2.8. Delivery Charges - International: Calculated based on destination and weight. The initial price and checkout cost do not include duties and taxes. These separate fees are the responsibility of the customer and are collected by relevant authorities at delivery.
2.9. Customs Responsibility: Customers are responsible for merchandise held by customs. The customer is liable for any charges, fines, or delays incurred due to customs processing. Hafsa Malik is not responsible for fees, penalties, or delays caused by customs procedures.
3. GOODS/SERVICES NOT RECEIVED
3.1. Definition: Refers to circumstances where a customer does not receive ordered goods within the expected timeframe or as described, including failed delivery attempts or non-receipt despite delivery confirmation.
3.2. Eligibility: This policy applies to all orders placed with us regarding 'Goods and Services Not Received' situations.
3.3. Delivery Address and Confirmation: Goods will be dispatched to the shipping address provided. Our delivery is contactless without physical sign-off. Proof of delivery from our third-party partner will serve as evidence in case of disputes.
3.4. Confirmation of Delivery: A tracking number serves as confirmation that goods have been dispatched to the provided address.
3.5. Timeframe: Issues must be reported within 7 working days from the expected delivery date (excluding weekends and public holidays).
3.6. Reporting: Contact our customer service via +92 326 8659587 or info@hafsamalik.com.
3.7. Missing Delivery Disputes: By accepting these terms, the cardholder absolves the merchant from responsibility for missing deliveries. The tracking number serves as proof of dispatch; no credit card dispute can be raised for a missing delivery. For non-receipt issues, please contact the designated courier company.
3.8. Contactless Delivery: Our process is designed for safety and convenience. The absence of a physical sign-off does not diminish the validity of the delivery; the tracking number serves as digital confirmation.
3.9. Customer Responsibility: It is the customer's responsibility to ensure address accuracy. By accepting these terms, the cardholder agrees to communicate discrepancies directly to the courier company, absolving the merchant from liability.
3.10. Investigation: Upon reporting, provide the order number, issue description, and tracking/documentation. Our team will review the info internally and communicate the outcome of the investigation to the customer.
3.11. Further Assistance: For additional inquiries, contact info@hafsamalik.com or WhatsApp at +92 326 8659587.
