1. GENERAL
1.1. Welcome to Hafsa Malik. Please review the following terms and conditions that govern your use of our website. Hafsa Malik reserves the right to update or modify these terms of use at any time without prior notice to you.
2. EXCHANGE POLICY
2.1. If you receive a product with defects, kindly notify us within 48 hours of receiving the item. We will guide you through the return process to our address in Pakistan, with all associated shipping and customs charges covered by the customer. We conduct a thorough investigation upon receiving the defective product and proceed with a refund or replacement at our discretion. Generally, we do not accept exchanges or refunds, except in cases of verified defects or exceptional circumstances.
3. PRICE AND CONTENT INFORMATION
3.1. While we endeavour to maintain accurate pricing and content information, occasional errors may occur. We reserve the right to refuse or cancel any orders placed for items listed at incorrect prices or with inaccurate content descriptions. In such cases, we will contact the customer for further instructions.
4. ORDER ACCEPTANCE
4.1. We reserve the right to refuse or cancel any order for various reasons, including limitations on quantities, inaccuracies in product or pricing information, or issues identified by our credit and fraud avoidance department. We may require additional verifications before accepting any order.
5. DELIVERY CHARGES
5.1. Local deliveries within Pakistan are provided free of charge, with no additional shipping fees applicable on any domestic orders.
5.2. Charges for international orders are calculated based on the destination and weight of the shipment. Duties and taxes are not included in the goods' price, and customs charges are payable to the courier company upon delivery.
6. DELIVERY TIMELINES
6.1. Hafsa Malik is responsible for dispatching your order, but we cannot control any delays caused by our courier partners. As each item is made to order, delays due to circumstances beyond our control may occur, and customers will be informed accordingly.
7. CUSTOM/DUTIES/TAXES
7.1. When ordering for delivery overseas, customers may be subject to import duties and taxes. Additional charges for Customs clearance are the customer's responsibility. Customs policies vary, and cross-border deliveries are subject to inspection by Customs Authorities.
8. CARE INSTRUCTIONS
8.1. All of our pieces are designed to be dry clean only. We strongly recommend that customers adhere to these care instructions to ensure the longevity and quality of the garment.
8.2. Please note that any damage caused by handwashing, machine washing, or any cleaning methods other than dry cleaning will not be covered under our returns or exchange policy.
9. PRIVACY
9.1. Your privacy is important to us. Any personal information provided through this site will be used in accordance with Hafsa Malik privacy policy.
10. ACCEPTABLE USE
10.1. We prohibit certain types of conduct that may be harmful. When using our website, you may not:
• Violate any applicable law or regulation.
• Infringe upon intellectual property or privacy rights.
• Post illegal, abusive, or objectionable content.
• Send unsolicited advertising or spam.
• Use data-collecting software like spiders or spyware.
• Transmit viruses or harmful computer instructions.
• Attempt to reverse engineer any software used on the website.
11. GOVERNING LAW
11.1. These Terms and Conditions are governed by the laws of the Islamic Republic of Pakistan. You agree that the courts of Karachi will have exclusive jurisdiction over any disputes.
12. CONTACT INFORMATION
12.1. For questions, concerns, or complaints, please email us at info@hafsamalik.com or contact us at +92 326 8659587. We aim to respond within 2 business days.
13. DISCLAIMER
13.1. We strive for exact colour representation, but minor variations may occur due to fabric dyes, weather during dyeing, and differences in monitor displays or lighting.
